Refund policy

We want you to feel a difference. If you don't, we'll make it right.

30-day guarantee on your first bottle

If you're not satisfied with your first order, contact us within 30 days of delivery at support@onmelabs.com and we'll refund what you paid for one bottle.

One bottle is a 30-day supply, so the window covers a full bottle. That is deliberate — most people report changes over 2–4 weeks of daily use, and we would rather you had time to find out.

How much you get back

The price of a single bottle, at the rate you paid.

• Bought one bottle? That's your whole order refunded.
• Bought a multi-bottle pack? It's the per-bottle price after the pack discount.

The guarantee exists so you can try us without risk on your first bottle. It is not there to underwrite a bulk order — if you buy three, you are telling us you already expect to want them.

No reason required

You don't need to justify the request or get it approved. Ask, and we refund it.

We will always ask what didn't work for you, and we would be grateful if you told us — it is how we improve the product, and it is how we learn about anything that didn't agree with someone. But your answer does not change the outcome. The refund is yours either way.

Nothing to send back

Keep the bottles. An opened bottle does not disqualify your refund — you cannot judge a supplement without trying it — and a returned supplement cannot be resold safely, so shipping it back would only cost us both time.

How to request a refund

1. Email support@onmelabs.com with your order number.
2. We'll confirm by email within 2 business days.
3. Refunds are issued to your original payment method within 5–10 business days of approval, depending on your bank.

Limits

The guarantee applies to one bottle on your first order, once per customer.

Also not covered:

• Requests made more than 30 days after delivery
• Repeat orders after your first
• Orders placed through retailers other than onmelabs.com
• Shipping charges, where they were paid

Damaged or incorrect items

Separate from the guarantee, and not capped. If your order arrives damaged or isn't what you ordered, email us within 7 days with a photo and we'll replace it at no cost — on any order, however many you have placed.

Cancellations

Orders can be cancelled before they ship. Once an order is with our fulfilment partner we can't stop it, but if it was your first order you can still use the 30-day guarantee.